Sunday September 17th - Preday

For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience—rooted in time-tested business insights on leadership, employee engagement and quality service that create a culture of excellence at Disney parks and resorts. Whether it’s individuals, teams or entire organizations, Disney Institute helps professionals around the world apply these business insights to improve their own customer experiences. Disney Institute offers ongoing professional development courses, annual summits, private engagements for meeting and convention groups, and advisory services for entire organizations.
This is your opportunity to learn from Disney Institute and the business insights behind Disney’s success. In this keynote presentation, learn how leadership is more than just a title—it’s about creating sustained, positive transformations within an organization. You will leave inspired and empowered to create a framework of effective leadership practices.
In this 90-minute presentation, learn how excellent service is the result of truly understanding your customer expectations and how to put the right service standards in place to exceed them. You will leave inspired to better differentiate your organization’s service.
In this 90-minute presentation, learn how organizations can be more intentional about creating the culture they desire through the selection, training, communication and care of their people. You will leave inspired and ready to unlock the magic inside your organization.

Kennedy space center

Yes, our off-site experience at Build IT LIVE 2023 in Orlando, Florida, will be a journey to Kennedy Space Center where we’ll have dinner and enjoy access to its myriad of exhibitions, including Atlantis, the Rocket Garden, and a variety of fun and fascinating simulators.

Thursday & Friday

September 21st and 22nd 2023

Extend Your Stay. Expand your Learning Stay through Friday, September 22, 2023 to experience Build IT Communities of Practice. Enjoy two full days of peer conversations, workshops, exercises and teaching from a leading educator around a specific focus.